Cancellation & Refund Policy

We understand that unexpected life events, medical emergencies, and schedule shifts can occasionally alter travel plans. At Trippy Travelerz, we strive to offer the maximum flexibility possible while honoring our contractual commitments to independent boutique resorts, private drivers, and luxury aviation providers.

1. Land Package Refund Schedule

Cancellations must be communicated in writing via email to cancellations@trippytravelerz.com or submitted through your Traveler Dashboard. The effective cancellation date is the timestamp when our operations desk receives written notice:

2. Important Supplier Exceptions

While the schedule above governs standard land arrangements, certain luxury inclusions carry strict non-refundable terms set by third-party providers:

• Commercial Flights: Domestic and international flight cancellations are governed strictly by airline fare rules. Airline cancellation fees and non-refundable tickets will be deducted before issuing refunds.
• Ultra-Luxury Peak Season Resorts: Stays during peak holiday windows (Christmas/New Year in the Maldives, Cherry Blossom peak in Japan, Diwali in Rajasthan) often mandate 100% non-refundable deposits 45 to 60 days in advance. These terms will be explicitly highlighted on your quotation voucher.
• Charter Experiences: Private seaplanes, helicopter charters, and private yacht bookings carry independent supplier cancellation terms.

3. Trip Rescheduling vs. Outright Cancellation

If your dates need to shift, we strongly encourage rescheduling rather than cancelling. In many cases:

• We can roll your entire deposit forward into future travel credits valid for up to 12 months.
• Rescheduling requests made 21 or more days prior to departure incur minimal to zero hotel penalties (subject to seasonal rate differentials and airline ticket reissuance fees).

4. Refund Processing Timelines & Mechanism

Once an eligible refund is verified and approved by our finance desk:

• Refunds are credited directly back to the original source of payment (the exact credit card, debit card, UPI ID, or bank account used for the booking) via our payment gateway (Razorpay).
• Processing typically reflects in your bank statement within 7 to 10 working days following approval.
• A formal credit note and refund receipt will be emailed to you for your records.

5. Medical Emergencies & Travel Insurance

In verified situations of hospitalization or sudden bereavement of an immediate family member, our concierge desk will submit formal compassionate waivers to partner hotels and airlines to maximize refund recoveries on your behalf.

We vigorously remind all guests that travel insurance protects against financial loss for trip interruption, medical cancellations, and emergency repatriations.